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Multichannel Retailers. Putting The Customer First - Can You Do That Profitably?

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The Consultancy Group are hosting a Business Breakfast in our offices in London to be attended by CEO’s, CFO’s and Finance Directors from the Retail World.

With the world of Retail becoming an ever-more challenging environment, it is essential to know what your customers are doing. Those that get it right, will reap the rewards. The weighting of investment for many retailers is in constant deliberation and the race to understand your customer is at the forefront of everyone’s minds. With this in mind The Consultancy Group are hosting an event to discuss the role of the store in a digital world.

Our speaker is considered a thought leader in e-commerce and multichannel retail, and CEO of one of the fastest growing Global e-commerce & multi-channel retail consultancies. A true multi-channel player, he has had P&L responsibility and ownership of direct mail, e-commerce, mobile & call centre channels for a number of brands including Ted Baker, Harrods, Burberry, Pentland brands and Intersport.

The event will be attended by CEO’s, CFO’s and Finance Directors from the Retail world and will be joining us to discuss these issues over breakfast on 22nd of April.

  • The blockers that impede sales and multichannel growth
  • Digital transformation in a legacy technology world
  • Organisational design: How to organise around the customer rather than around channels 
  • Logistics
  • Customer service
  • CRM and customer engagement
  • The role of the store

If you would like to register your interest in attending, please forward you details to