In the wake of Black Friday and Amazon’s latest move into the UK Grocery Market, the Retail landscape continues to change at an ever increasing rate. We are all aware of these developments but the question remains;
How Will Bricks and Mortar Retailers React?
In light of this The Consultancy Group are hosting a Business Breakfast on April 22nd in London aimed at Senior Finance Professionals and the key factors facing the Retail space.
The subject of the session is;
Putting the customer first – Can you do that profitably?
Our keynote speaker is Martin Newman who is considered a thought leader in e-commerce and multichannel retail, and CEO of one of the fastest growing global e-commerce & multi-channel retail consultancies.
Martin will be covering the following topics
- The blockers that impede sales and multichannel growth
- Digital transformation in a legacy technology world
- Organisational design: How to organise around the customer rather than around channels
- Customer service
- CRM and customer engagement
- The role of the store
The breakfast will be attended by Senior Finance Professionals specifically from the Retail sector.
If you would like to receive further information please contact us on firstname.lastname@example.org