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IT Business Analyst

Job description

​Business Analyst

The Consultancy Group are currently supporting a US Listed business in the search for an IT Business Analyst, to be part of the Change & Programme Management Centre of Excellence.As IT Business Analyst, you will be acting as a translator and enabler between the team and its stakeholders.

You will be responsible for investigating, analysing, visualising, articulating and solving complex problems and concepts, and making disciplined decisions based on available information.

Your work will directly impact high visibility IT initiatives, and will be responsible for supporting the design and implementation of the End-to-End Ticket Management Model on large Transformational project.



-       Meeting regularly with Stakeholders to understand and support their business priorities and needs and working alongside the PM/PMO to track Project deliverables

-       Framing business priorities and needs as actionable analytics questions and translating analytical questions into hypotheses

-       Developing compelling presentations to communicate and engage, including with the Senior IT Services Leadership team

-       Supporting the development and implementation of a ticket handling model across three regions

-       Process mapping and process improvement of Service Centre to-be processes

-       Supporting the implementation of to-be processes including helping to draft communications and deliver training

-       Data analysis of Model performance



-       Previous Business Analysis experience, ideally within IT Services

-       Agile methodology experience

-       Strong PowerPoint experience; Visio and/or ServiceNow

-       Process mapping and process improvement experience